About
What I will learn?
By the end of this program, learners will be able to:
Define the concept and evolution of Patient Experience Leadership
Differentiate between patient satisfaction, engagement, and patient experience Identify the key drivers of patient experience
Analyze the patient journey and identify key touchpoints
Explain the role of leadership in shaping patient experience culture
Understand measurement and evaluation of patient experience
Explore strategies for improving patient experience
Learn from leading organizations in patient experience
Develop practical action plans for patient experience improvement
Timing
06:00 PM to 09:00 PM
Accredited Hours
6 PXE
Target Audience
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